HBO Max can be streamed directly from the app to your Apple TV, giving you access to thousands of movies and TV shows. However, sometimes this application does not always work. This article aims to describe all the problems that HMO Max users face on their Apple TV so that you can fix yours.
The Apple TV HBO Max app is often not working due to outdated software. It can also crash due to network issues, overloaded cache, offline servers, password issues or settings that need to be changed. The HBO Max app is also not available on the 1st, 2nd or 3rd generation Apple TV.
I will explain the above issues in more detail below, as well as all the troubleshooting techniques to fix them. I've also included how you can still stream the HBO Max app to your Apple TV if you have an older version.
Apple TV HBO Max not working
HBO Max is a relatively new streaming service. So the biggest problem right now is all the bugs in the firmware that only HBO developers can fix. After developing a fix, a new update will be released and the HBO Max app should work again.
Below, you'll find how to update the HBO Max app on your Apple TV, as well as several other general troubleshooting methods to try if the app isn't working.
Update the HBO Max app
Apple TV usually updates apps automatically. However, if this feature has been disabled, you can re-enable it by following the below path.
Settings > Apps > Auto-update apps > On
To manually update your HBO Max app, you'll need to go to the App Store. Follow the steps below to do this.
Step 1:Open the App Store from your Apple TV's main menu.
Step 2:Find and select the HBO Max app.
Stage 3:If an update is available, select 'Update'.
Alternatively, Apple TV has a list of all pending updates on the App Store. You can find them by selecting your profile icon and clicking on "Pending Updates". Here you can choose to update individual apps or select 'Update All' to install all available app updates.
Update Apple TV
Sometimes, there are also bugs in the Apple TV firmware that are incompatible with the HBO Max app. For this reason, you should also make sure your Apple TV is up to date. You can enable automatic updates using the following process.
Settings > System > Software Updates > Update Automatically > On
Alternatively, you can update Apple TV manually in the same settings. Select 'Update software' instead of 'Update automatically'. If an update is available, you can select 'Download and install'.
Restart the HBO Max app or Apple TV
Sometimes closing the app or restarting the Apple TV is enough to resolve minor bugs that may have occurred. To close the HBO Max app, follow the steps below.
Step 1:Double-click the 'TV' button on the remote.
Step 2:Make sure you have highlighted the HBO Max app.
Stage 3:Swipe or tap the remote's touchpad to close the app. This is similar to closing an app on an iPhone or iPad.
Stage 4:Reopen the app to see if it works.
There are two ways to restart Apple TV. The first is by holding down the 'TV' button together with the 'Back' button (2nd generation Siri remote) or the 'Menu' button (1st generation Siri remote). You must hold both buttons until the Apple TV light blinks and restart.
The other method is through Apple TV's system settings. You can find this function through the following way.
Settings > System > Restart
The other thing you can try is a hard reset. This involves unplugging the Apple TV to drain any residual charge. By doing this, you are forcing it to clean up any unnecessary memory, which could include other minor bugs in the system.
Step 1:Disconnect Apple TV from its power source.
Step 2:Wait approximately 10 minutes.
Stage 3:Plug in and turn on your Apple TV to see if it works again.
Reinstall the HBO Max app
Uninstalling and reinstalling the HBO Max app will erase any temporary data files accumulated over time. This storage is known as a cache. You can uninstall and reinstall the app using the method below.
Step 1:Press and hold the 'Menu' button to access the main menu on Apple TV.
Step 2:Highlight the HBO Max app.
Stage 3:Press and hold the "Select" button on the remote until the app starts to wiggle.
Stage 4:Press the 'Play/Pause' button on the remote control to open the app menu.
Step 5:Select 'Delete'.
Step 6:Open the app store.
Step 7:Find and select the HBO Max app.
Stage 8:Select 'Install'.
Another common problem is related to poor internet connection. This will cause problems opening, loading or streaming app content. To restore the network, you will need to disconnect your modem and router in the specific order described below.
Step 1:Disconnect the modem and router (if any) from the power supply.
Step 2:Wait at least one minute with these devices disconnected.
Stage 3:Plug the modem back in and wait for it to reboot.
Stage 4:Once the modem has fully reset, plug the router back in (if you have one) and wait for it to reboot.
Restore Apple TV to Factory Settings
If you do a factory reset and your network is fine then you know that it is definitely a problem that is out of your control. You can perform a factory reset by following the steps below. Please note that this will erase all saved preferences and downloaded content on your Apple TV.
Step 1:Navigate to 'Configuration > System > Reset'.
Step 2:Select 'Reset' or 'Reset and Update'.
Stage 3:Wait for Apple TV to fully restart.
HBO Max app not showing/available/found on Apple TV
HBO Max is not available outside the United States. If you live in another country, the HBO Max app will not be available on your Apple TV. However, if you have a VPN enabled, this should solve your problem.
For those in the United States or using a VPN, please note that you need the Apple TV set-top box to access HBO Max through the Apple App Store. It's not enough to simply have the Apple TV app installed on a smart TV. Some smart TVs, like the LG Smart TV, don't have access to the HBO Max app.
However, your Apple TV set-top box must also be 4th generation or later to download the HBO Max app. Older Apple TV generations lack the ability to download new apps. However, you can use Airplay from another Apple device to stream HBO Max content on your Apple TV.
Apple TV HBO Max on load/open
If your HBO Max app won't load, it's most likely caused by an issue with your internet connection. If you've already reset your modem/router, there are other troubleshooting tips to consider. First, you need to check your internet speed to confirm if it's the network causing the problems.
Checking your network speed
There are several websites that allow you to check your internet speed. One of the common internet test sites is calledQUICK TEST. You can download Apple TV SPEEDTEST app to test your internet on Apple TV.
Typically, you need a download speed of at least 5MB/s to stream HD content on the HBO Max app. Any 4K stream must support speeds of 50MB/s or higher. If you don't get those speeds, your transmission will constantly lock up and something needs to change.
The quality of content on HBO Max automatically adjusts based on available Internet speeds on your network. Unfortunately, if your Internet speed is still too slow, you won't be able to manually adjust it to the default setting. You will need to refer to one of the troubleshooting methods below to improve your network connection.
Move the modem/router closer
Make sure your modem and router are close enough to your Apple TV. They should not be more than 30 feet apart, but closer together is preferable. If you can't bring the devices closer together, such as in a larger home, you may need to invest in a WiFi extender to fit between the two.
Even if your modem/router and Apple TV are very close, your Internet can also be affected by interference. Any form of interference will block the signal completely or cut it off constantly. Both issues will affect your HBO Max app.
There may be physical barriers that interfere with the signal or other wireless transmissions. Below are some common things that can interfere with your WiFi.
Baby monitors or other radios
Other WiFi networks or Bluetooth devices (such as headphones)
· Thick wooden or concrete walls
· Large bodies of water, such as a hydroponic heating system or an aquarium.
It can be annoying to have your Apple TV tethered with cables, but Ethernet cables are known to provide the fastest download speeds available on your network. If this is a possibility for you, connecting your Apple TV to the Internet via an Ethernet cable might solve your connectivity issues. You may also notice that menus load faster in the HBO Max app, which improves the user experience.
If your internet is not the problem, the other option is for the app to have an overloaded cache. You can't separately clear an app's cache on Apple TV, so you'll need to uninstall and reinstall the app. This process is described above.
HBO Max keeps freezing/hanging on Apple TV
The two main reasons why your HBO Max app crashes is a firmware bug or an overloaded cache. Keeping the Apple TV and HBO Max app up to date will help fix any known firmware bugs causing it to fail. Bug fixes may take a week or two to roll out to all users.
As I mentioned above, you cannot clear cache on an Apple TV. However, uninstalling and reinstalling the HBO Max app will have the same effect, because a newly installed app has a completely empty cache. Using the app for extended periods of time can cause the cache to fill up quickly.
Apple TV Won't Play HBO Max
If you're having trouble streaming content on your HBO Max app, the network might be too slow or the connection might not work. You can find troubleshooting tips at the top of this article and also under the heading "Apple TV HBO Max won't load/open".
Copyright content owner: ReadyToDIY.com and was initially published on 2021-06-29.
Another possibility is that HBO's servers are down. You can verify this by calling HBO support directly or checking the websites that monitor outages. A popular website isfall detector.
Apple TV HBO Max Sound/Audio/Volume not working
Below are some things you can try if sound is not working on your HBO Max app on Apple TV. These troubleshooting methods assume that the sound is turned down on all HBO Max content. If it's just a specific movie or TV show, there may be an issue with the content and HBO will need to fix it.
The most basic troubleshooting starts with volume settings. Make sure the volume is not muted or set too low on your TV or external speaker system. You should also make sure your Apple TV and HBO Max app is up to date.
If you're using external speakers, make sure they're turned on and the volume isn't muted or set too low. You will also need to verify that the correct speakers have been set as the Apple TV's designated audio output. This can be done in the settings below.
Settings > Audio and Video > Audio Output
The owner of the copyrighted article is ReadyToDiy.com for this article. This post was first published on 2021-06-29.
You could also have a faulty HDMI cable. First, try disconnecting and reinserting the HDMI cable at both ends to see if it's loose. If not, try the cable with a different device to be sure. If your cable is defective, you will need to replace it.
HDMI ports can also fail. If a new cable still doesn't work on that port, you'll need to use a different port or replace the hardware. I hope this can be done under warranty.
Apple TV Audio Settings
Your Apple TV's audio settings can also make a difference to the audio in the HBO Max app. Apple TV will try to automatically select the best audio format for your streaming experience, but sometimes it chooses the wrong format. The three options are as follows.
'Use the best available'
· ‘Dolby Digital 5.1’
You can switch between these three options to see which one gets your sound working again. To get to these settings, follow the paths again.
Settings > Video & Audio > Audio Format > Change Format
Apple TV HBO Max Won't Download or Install
This problem is related to the network connection. You can find more information on how to troubleshoot your network connection above.
However, if the app fails to install, try checking your Apple TV storage space. This can be done using the path below. You may need to remove other apps to make room for the 75MB of space required by the HBO Max app.
Settings > General > Manage Storage
Apple TV HBO Max login issues
If you can't sign in to the HBO Max app on your Apple TV, make sure you've entered the correct password and are case sensitive.
If login issues persist, try the "Forgot Password" option or try restarting your Apple TV. Make sure your network is also working; this may cause an outage when the HBO Max app tries to connect to the HBO server.
Apple TV HBO Max Black/white screen/no picture
No picture in the HBO Max app usually means that the video signal is not being sent to the TV or is incompatible with the TV. Check that the HDMI cable is not loose or defective and that the TV's HDMI port is working.
If so, the next issue could be related to the quality of the content you are trying to stream from HBO Max. If it is HD or 4K content, a High Speed HDMI cable may be required. Always check that your cable is compatible with the content you are streaming, as most HDMI cables will advertise their capabilities on the box.
You should also try the troubleshooting methods mentioned at the beginning of this article.
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ReadyToDIY is the owner of this item. This post was published on 2021-06-29.
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